Updated December 28, 2020

Crystal Clinic Orthopaedic Center is working with both the Ohio Department of Health and the CDC, and following all recommendations to reduce the chances of spreading the virus. We remain dedicated to assuring your safety and the wellbeing of all of our patients and employees. 

To help you make right decisions about the timely treatment of your orthopaedic condition, we’re providing answers to some of the most frequently asked questions specific to Crystal Clinic Orthopaedic Center. Please note that some of our policies may have changed.

Q: How is Crystal Clinic able to continue to provide care safely?

A: Because we are an independent, physician-owned hospital system dedicated exclusively to orthopaedic and plastic & reconstructive care, our physicians and care teams do not treat other conditions or illnesses. Therefore, we are well positioned to continue to provide you with specialized care, including surgery, in a safe and caring environment.

Q: Is Crystal Clinic performing surgeries?

A: Yes, we are still providing our nationally renowned orthopaedic care to patients. As a hospital system dedicated to orthopaedic and plastic & reconstructive care, Crystal Clinic can continue to schedule and perform elective surgical procedures in a safe and caring environment. Please contact us for scheduling.

Q. Is it safe to come in for an appointment or to schedule surgery?

A. Because Crystal Clinic only sees orthopaedic patients and does not have an emergency room, our hospital and clinic locations have not had the kind of exposure to contagions that acute-care hospitals have experienced during this pandemic. Even so, you can be assured that we continue to diligently take every precaution to ensure you are entering the cleanest and safest environment possible. Every patient, staff member, delivery person, and other visitor is screened and their temperature is taken before they may enter our clinics for any reason. Everyone is required to wear a face covering at all times while in a Crystal Clinic facility. Of course, if you are ill, or have been in close contact with someone who may have coronavirus, please contact your primary care physician before attempting to schedule an appointment with Crystal Clinic. Please know that Crystal Clinic Plastic Surgeons continues to closely monitor the COVID-19 outbreak, and follows both the Ohio Department of Health (ODH) and the Centers for Disease Control and Prevention (CDC), to provide the safest environment possible for our patients.

Q: Will I be able to have visitors?

A: For your safety and the safety of others as the pandemic continues to fluctuate in the community, Crystal Clinic has maintained a no visitation policy to minimize risk. If you feel that you or your loved one requires special assistance, please contact your physician’s staff before any appointment or procedure to discuss exceptions. For complete visitation restrictions, please see our visitation policy. Please note that ODH and CDC guidelines do change periodically and we will do our best to keep the information on the website up to date.

Q: Must I wear a facemask or cloth face covering?

A: Yes. At Crystal Clinic we continue to require anyone and everyone entering our locations, including patients, to wear a face mask or appropriate cloth face covering throughout their visit. As a healthcare organization dedicated to the wellbeing of our community, we have made the decision to take all precautions to keep our patients and employees healthy and safe. We ask that you bring your own face covering to your appointment, however if you do not have access to an appropriate cloth face covering, one will be provided to you. If you have a health condition or concern that may prohibit you from wearing a face covering, please inform the Crystal Clinic staff before you arrive. As an alternative to an in-person visit, telehealth is available in some circumstances (see next section). We are here to help you determine how to stay as safe and healthy as possible. Your understanding and cooperation are greatly appreciated.

Q: Is there an alternative to an in-person visit?

A: As you can see, Crystal Clinic is taking great care to assure your protection. But if you are still uncomfortable at this time, we understand. You may find that a good alternative to an on-site visit is a virtual telehealth visit with your CCOC specialist. A telehealth visit can be conducted from the safety and comfort of your own home through the use of your smart phone, tablet, laptop computer, or desktop computer. Call 855-687-6357, Extension 27015 to discuss if telehealth is a suitable option for you. You can also visit our telehealth page to learn more about telehealth. As coverage varies, we suggest that you consult with your insurance provider regarding coverage of telehealth visits.

Q: Do you have more information about COVID-19?

A: Want to know more about COVID-19? Below is an overview and some helpful resources. Please contact your physician’s office with additional questions.

Q: What are the symptoms of Covid-19?

A: The CDC provides the following information about the symptoms of COVID-19: 

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus

People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea 

This list does not include all possible symptoms. The CDC will continue to update this list as more is learned about COVID-19. Please consult your primary care provider for any other symptoms that are severe or concerning to you.

Please note that older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness.

Q: How can I protect myself and others?

A: Wear a mask, stay six feet apart, and avoid crowds. Wash your hands with soap and water for 20 seconds, and avoid touching your face. Stay home if you are sick!  Don’t share your germs with others! If you have not yet received a flu shot, it’s not too late! The CDC is recommending that those who can get the shot, do. Please discuss with your primary care physician if you should receive a flu vaccine.

Q: How do I know what is true? Where can I find information?

A: Use fact based sources to gather your information. Consult Ohio Department of Health, CDC (Centers for Disease Control) or the like. Facebook and other social media channels are not reliable sources of information. 

Centers for Disease Control and Prevention
Ohio Department of Health